OVERVIEW
We stand behind what we offer. If you have a concern about a charge, here’s how to reach us and what to expect.
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FREQUENTLY ASKED QUESTIONS
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Q: Can I get a refund on my membership?
A: Membership refund eligibility depends on your specific situation and timing. Contact our support team to discuss your case — we’ll review it and let you know what options are available.
Q: Can I get a refund on a service (Trust, Status Correction, etc.)?
A: Service refund eligibility depends on how far along in the process your service is. Refer to your service contract for refund eligibility. Once work has begun, refunds may be partial or unavailable. Contact support as soon as possible if you have concerns — the earlier, the better.
Q: I was charged by mistake. What do I do?
A: Contact our support team right away with the charge date, amount, and your account email. We take billing errors seriously and resolve them quickly.
Q: How long does a refund take?
A: Once approved, refunds typically appear on your statement within 5–10 business days depending on your bank or card issuer.
Q: I cancelled my membership — do I get a refund for the unused time?
A: Memberships are billed monthly and access continues through the end of your billing period.
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HOW TO REQUEST A REFUND
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Step 1 — Contact our support team via support@thefreedompeople.org
Step 2 — Include your account email, the charge date, and the amount
Step 3 — Briefly explain the reason for your refund request
Step 4 — Our team will review and respond within 1–2 business days
Step 5 — If approved, your refund will be processed and confirmed via email
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TIPS
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• Contact us as soon as you have a concern — early requests are
easier to resolve.
• Have your order number and account email handy when you contact us.
• Not sure if you qualify? Reach out anyway — we’ll always do our best to find a fair solution.
