OVERVIEW
Keeping your payment method current prevents interruptions to your membership and service access. Here’s how to update it in just a few steps.
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FREQUENTLY ASKED QUESTIONS
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Q: How do I update my credit or debit card?
A: Log in and go to “My Account” > “Payment methods”
From there you can add a new card and set it as default.
Q: My card expired. Will my membership cancel automatically?
A: If a payment fails due to an expired or declined card, we’ll attempt to retry and notify you by email. Update your card quickly to avoid any lapse in access.
Q: Can I use a different card for my membership vs. a service payment?
A: Yes — you can manage payment methods separately. Contact support at support@thefreedompeople.org if you need help setting this up.
Q: Is my payment information stored securely?
A: Yes. All payment data is processed and stored through our secure payment processor. TFP does not store your full card details.
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STEP-BY-STEP: HOW TO UPDATE YOUR PAYMENT METHOD
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Step 1 — Log in at thefreedompeople.org
Step 2 — Go to “My Account” > “Payment methods”
Step 3 — Click “Update Payment Method”
Step 4 — Enter your new card details
Step 5 — Set the new card as your default payment method
Step 6 — Click “Save” to confirm
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TIPS
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• Update your payment method before your renewal date to avoid failed payments and access interruptions.
• Got a payment failure email? Act quickly — repeated failures can result in a temporary membership hold.
• Need help? Contact support and we can walk you through it.
