OVERVIEW
Knowing when you’re billed and how your membership renews helps you stay on top of your account and avoid any surprise charges.
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FREQUENTLY ASKED QUESTIONS
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Q: When am I billed?
A: Your membership renews monthly on the same date you originally signed up.
For example, if you joined on the 10th, you’ll be billed on the 10th of each month.
Q: Where can I see my renewal date?
A: Log in and go to “My Account” > “Subscriptions” Your next renewal date will be displayed there.
Q: Will I be notified before I’m charged?
A: Yes — you’ll receive a billing reminder email before your renewal date.
Q: What happens if my payment fails on my renewal date?
A: We’ll notify you by email and attempt to retry the payment. Update your payment method as soon as possible to keep your membership active.
See “What to Do If Your Payment Fails” for details.
Q: Can I change my billing date?
A: Contact support to discuss billing date options for your account.
Q: I was charged but don’t know what it’s for.
A: Log in and check your billing history under “My Account” > “Orders.”
If you still have questions, contact our support team with the charge date and amount.
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TIPS
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• Keep your payment method up to date to avoid failed renewals.
• Check your billing history anytime in your account dashboard.
• Have a question about a charge? Contact us — we’re happy to clarify.
